falling-waters is accountable for all personal information under its control. This includes information under the direct control of falling-waters, as well as personal information that falling-waters may transfer to its affiliates or to third party service providers for servicing, processing, storage or other purposes that facilitate falling-waters’s business operations. falling-waters will use contractual or other measures to require third parties that process information or provide services on our behalf, such as credit account verification and similar confirmations, to maintain a level of privacy protection comparable to our own practices.
The cornerstone to protecting your privacy is consent. falling-waters will only collect, use, and disclose your Personal Information with your consent, except where otherwise permitted by law. falling-waters does not, as a condition of the supply of a product or service to you, require you to consent to the collection, use, or disclosure of your Personal Information beyond that information which is required to complete the transaction.
You may choose not to provide us with any of your Personal Information. However, if you make this choice falling-waters may not be able to provide you with the product, service or information that you requested or that could be offered to you online.
We use Thawte 128 bit SSL when transferring and receiving customer data exchanged within our website server and no credit card information is stored on the server.
Limits to Collecting Personal Information
We limit the type of mandatory information collected by us to only the personal information that is required to accomplish the identified purpose of managing our relationship with our customers and other individuals, to administer accounts, to provide services and to otherwise carry on falling-waters’s business operations.
How does falling-waters use my personal Information?
We may use your personal information in the following ways:
- To process and fulfill your order, including to send you emails to confirm your order status and shipment
- To communicate with you and to send you information by email, postal mail, telephone, text message, or other means about our products, services, contests, and promotional, unless you have directed us not to contact you with promotional communications
- To administer and fulfill our contests and other promotional
- To help us learn more about your shopping preferences
- To help us address problems with and improve our site design, products and services
- To enhance your shopping experience
- To analyze trends and statistics
- To protect the security or integrity of our websites and our business
- To contact you if necessary
You always have the choice not to receive marketing information or calls. For instructions on opting out, please see the section entitled, “How do I make choices about receiving promotional communications?” below.
Our Web server automatically recognizes only the visitor’s domain name (not the e mail address) and records the visitor’s browser and platform type (e.g., Internet Explorer on a Microsoft platform).
Protecting your personal information is important to us. falling-waters uses Secure Sockets Layer (SSL) technology to protect your online information as it is transmitted over the Internet. When accessing a secure server, the first characters of the site address will change from “http” to “https.”.
Cookies do not cause damage to your computer system or files, and only the website that transferred a particular cookie to you can read, modify or delete such cookie. You can set your browser not to accept cookies or to notify you when you are sent a cookie, giving you the opportunity to decide whether or not to accept it. If you do not accept cookies, however, you will not be able to access your account information or make purchases on this Site.
We use “pixel tags” (also called “web beacons” or “clear gifs”), which are tiny graphic images, on this Site and in our emails. Pixel tags help us analyze our customers’ online behavior and measure the effectiveness of this Site and our advertising. We work with service providers that help us track, collect, and analyze this information.
Pixel tags on this Site may be used to collect information about your visit, including the pages you view, the features you use, the links you click, and other actions you take in connection with this Site. This information may include your computer’s Internet protocol (IP) address, your browser type, your operating system, date and time information, and other technical information about your computer. We may also track certain information about the identity of the website you visited immediately before coming to this Site. We do not otherwise track any information about your use of other websites.
Pixel tags and cookies in our emails may be used to track your interactions with those messages, such as when you receive, open, or click a link in an email message from us.
We also work with third-party companies that use tracking technologies to serve advertisements on our behalf across the Internet. These companies may collect information about your visits to this Site and your interaction with our advertising and other communications.
When visitors send us email or give us their email address when placing an order, we retain their email address. However, we do not share our email lists. We use your email address to communicate with you about your order. We also use it to send you information about falling-waters products or services which may be of interest to you, only if you have asked to receive such promotional messages. Each time you receive an email from us, you will be given the opportunity to “opt-out” or stop receiving them.
What is “phishing”?
“Phishing” is a scam designed to steal your personal information. If you receive an email that looks like it is from us asking you for your personal information, do not respond. We will never request your password, user name, credit card information or other personal information through email.
We retain information provided by our visitor, such as registration information, transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) and contact information (e.g., name, address, phone number). Our visitor also has the ability to correct inaccuracies in contact information and unique identifiers.
How do I make choices about receiving promotional communications?
If you no longer wish to receive product alerts, mailings, e-newsletters, emails or phone calls from falling-waters, please contact falling-waters Customer Service as described below in ‘How do I contact you?’ section. Please provide your exact name, postal address, and email address so that your request can be effectively processed. It may take up to 90 days in order for your information to be completely removed from our list.